Frequently Asked Questions

What is the minimum order requirement?

There is no minimum requirement; however, we offer different levels of pricing based on purchase volume. Please refer pricing program at the On Line Showroom section

Where and how do you ship the merchandise?

All goods are shipped from our Chicago distribution center, FOB warehouse.  Merchandise is shipped via common trucking carrier.

Do you ship outside the US?

Yes, we do.  We ship to Puerto Rico and Canada via common trucking carrier. For other countries, please contact our customer service at (773) 376-6266 or e-mail info@aurabyartmax.com

How often does Aura introduce new products?

We introduce new products at least twice a year.  Our website is updated regularly

Does Aura have printed catalog or CD?

We have products on CD and can provide you a copy after your first shipment. Updated CDs will be sent to active accounts, at least once a year, to reflect new introductions

What if the merchandise arrives damaged?

This is highly unlikely. Our packaging is meticulous to insure the safety of the merchandise, but in case of damage, here is what you will need to do:  Upon delivery you will need to inspect the outside packaging. If you notice any damage, or packaging is not intact, or you notice any abnormalities on the outside packaging, please indicate that on bill of lading. When you open the packaging, should you notice any damage or defects, please either call our customer service at 773.376.6266 or e-mail customerservice@aurabyartmax.com as soon as possible and within 5 business days of receipt of merchandise. On some occasions we may ask you to e-mail us digital pictures showing the damage. Rest assured that we work with you in every possible way to resolve any freight damage issues.